Frequently Asked Questions
FREQUENTLY ASKED
QUESTIONS FROM WUSQA SPORTS
Please browse the list of links below to find our response to your question or simply
scroll down the page to look for the responses against the questions.
If you don't see your
question here, please send us an e-mail directly at sales@wusqasports.com to
ask us or fill out Contact us form and submit your
questions to our experts. In order to request price quote and order
information, please fill out Inquiry form enabling us to send you up to date,
complete
and latest information.
Please also visit our
Info Centre to get more information.
1. What makes your products high quality when many companies have same
claims of quality products?
2. We want a product which is not pictured in your web site. What do
we do?
3. What is your minimum order quantity?
4. What are your terms of delivery?
5. What are your terms of payment?
6. What is your pricing policy?
7. Will you comment on the sensitive topic of your price level?
8. What is order lead time or delivery time?
9. Do you have any better way to quicken the delivery time?
10. What is your policy regarding product samples and dispatch?
11. What are technology capabilities and management facilities available at
Wusqa ?
12. Please give information about packing of products?
13. Can the logo of company or individual be printed, embossed or embroidered
on the products?
14. What about child labour and workers exploitation, which seems common in
some developing countries?
15. Is your production process environmentally friendly?
1.What makes your products high quality when many companies have same claims
of quality products?
A: To claim quality is one thing, to deliver it another. Our product quality is
maintained in our multi-step quality control procedures.
Our products are made according to preset product spec sheets or tech packs of
each product which contains all the details and criteria about the product
manufacturing from the start till the completion of order ? from the selection
and purchase of raw material to the shipment of consignment. These tech packs
are developed, after receiving customer order along with product
specifications, by our quality assurance department with the coordination of
research and development and production departments. The customer feedback
always holds important place in this process as well as in house developed,
tried consistent quality control procedures. These tech packs are distributed
to the entire setup involved in product manufacturing directly and indirectly
and these are kept as standing instructions and reference guides. This helps us
in achieving desired results and coordinating the operations of purchasing,
production, packing and quality control departments as well as export and
accounts departments.
With this effective control over ?information preparation, distribution and
implementation?, a consistent and homogeneous quality product is made and a
timely and preplanned order execution takes place, each and every step is
recorded and after the completion of every order whole process is evaluated in
order to check any lapse that could have occurred or could be occurred in
future.
The end result of this effort is topnotch quality of our products, on time
delivery of orders, superb customer services and flourishing business of our
customer?s giving them edge over their competitors.
If you have another question please contact us. We'll provide prompt, accurate
answers.
2. We want a product which is not pictured in your web site. What do we
do?
A: Just contact us. We are constantly introducing new styles and developing products
to meet the specific, changing needs of our customers.
3. What is your minimum order quantity?
A: We usually do not set any limit for minimum quantity for placing an order
for our running items.
However, we suggest you to contact us about minimum order limit for any new
requirements or new product development.
4.What are your terms of delivery?
A:The terms of delivery are quoted FOB, CFR or CIF for cargo required to be
shipped by sea and FCA, CPT or CIP for by air mode of shipment (Inco terms 2000
developed by ICC).
5.What are your terms of payment?
A:The payment terms are:
For small order valued less than 10,000 USD, half deposit required with the
order, balance to be paid on
completion when goods are ready to ship.
For order valued more than 10,000 USD, the payment could be made by irrevocable
letter of credit (L/C) at
sight. From new customers, bank and trade references are required with the order.
6.What is your pricing policy?
A:Please note the following articles of our pricing policy.
Prices are quoted in US dollar. However, prices can be quoted in Euro or UK
pound, as requested by the customer.
Prices are likely to remain firm in future. However, we retain the right to
alter prices on account of buyer
without prior notice.
All quoted prices have certain validity period and therefore subject to our
final confirmation.
Any changes in the shipping costs or insurance rates are on account of the
buyer.
Better price options are offered for FCL shipments.
7.Will you comment on the sensitive topic of your price level?
A:We truly believe that what you pay us is the price of your satisfaction and
what you get is the base of our long term business relationship with you.
Our prices are very competitive and if someone thinks that saving a US cent is
worth the hassle, we will be unable to be part of that. Our expertise, fine
quality of products and professional customer services will make you to forget
about that cent.
8.What is order lead time or delivery time?
A:We can provide the best lead time depending upon the type of the product. The
standard lead time for repetitive products is 30 days and for new products is
45-60 days.
In order to give delivery schedule, we would request you to please send us your
enquiry along with the following information:
Product that you are interested in Quantity of product Packaging requirements
Mode of shipment, that is, air or sea Final destinationAny specific
requirements
9.Do you have any better way to quicken the delivery time?
A:The production proceeds on after approval of samples. For sample approval, we
need to get customer?s logo, if required, specific raw material input and
complete product detail from customer. If design, logo or product material is
changed by the customer, the new samples will take more time. So we emphasis
there is no misunderstanding for the samples and other details of the order.
Things get fast and easier by detailed and quick communication between us and
our customer regarding the product and order.
Secondly, our production planning and coordination department arranges all
orders in strict schedule after arrival of advance T/T deposit or L/C.
The earlier the information and payment reach us, the sooner the delivery time
will be.
10.What is your policy regarding product samples and dispatch?
A:The product samples are offered free of charge on the condition that they
will be returned to us in same condition within 30 days if they are no longer
required but we have to ask for the freight charge. We would require your
FedEx, DHL, UPS or international courier account number to enable us to send
you the samples by collected air freight to the customer?s account.
11.What are technology capabilities and management facilities available at
Wusqa?
A:We have inducted highly capable computer guided technologies in all
departments of our company. We constantly evaluate our system and provide
latest and modern techniques, machinery and training to our workers.
We have research and development, quality control labs, raw material sourcing,
designing, product specs and new product development facilities for our running
and new innovative products.
12.Please give information about packing of products?
A:All available packaging solutions, quantity, material and printing on cartons
are available. We pack the products according to the needs of our customers.
The packaging is available for air and sea worthy packing materials.
13.Can the logo of company or individual be printed, embossed or embroidered
on the products?
A:Yes, the logo or name can be printed, embossed or embroidered depending on
the nature of product.
Please note that you must be the lawful owner of that logo, design and brand
name. We would like to see the evidence of your lawful ownership in this
regard.
14.What about child labour and workers exploitation, which seems common in
some developing countries?
A:We consider our work force as our asset and our wings. Like all high flying
objects, we take great care of our wings in all situations.
All our products are free from child labour and from any other form of
exploitation of the employees. We make sure that at all levels of our
operations no employee below the prohibited age limit or under bad working
conditions has to work on our products.
15.Is your production process environmentally friendly?
A:Yes. We adhere to strict environment friendly production process and
continuously try to improve our production operations with latest techniques to
minimize the impact on environment.